退款政策Refund policy

1. 适用范围

本政策适用于 Baize Mapping 通过 Android Google Play 提供的 Laterrr ToDo Pro。当前唯一付费商品为 pro_lifetime：一次性、非消耗型永久权益，不是订阅，也不会自动续费。

“永久”表示在购买保持有效期间持续拥有 Pro。订单被全额退款、取消或撤销后，该购买不再有效，Pro 权益也会被撤销。

2. 从哪里申请

1. 购买后 48 小时内，请优先通过 Google Play 退款流程 提交申请。是否批准由 Google 根据其政策、购买详情和适用法律决定。
2. 超过 48 小时后，可发送邮件至 contact@baizemapping.com 请求开发者审核。
3. 如果交易未经你或你认识的人授权，请不要发送支付凭据给我们；请直接使用 Google Play 未识别交易流程， 并遵守 Google 针对付款方式规定的申报期限。

3. 开发者会考虑退款的情况

上述规则用于统一处理开发者可以自行决定的退款，不限制 Google Play 的决定、拒付结果或任何不可排除的法定权利。

4. 申请需要提供什么

请仅提供核对订单和问题所必需的信息：

• Google Play GPA 订单号；
• 购买所用 Google 邮箱；
• 购买日期和购买所在国家或地区；
• Laterrr ToDo 版本和简要问题描述。

请勿发送任务内容、专注记录、备份、密码、购买令牌、银行卡号或其他完整支付资料。我们不会以审核退款为由索取这些内容。

5. 审核、退款与撤权

• 我们会在 3 个工作日内首次回复。
• 资料齐全后，我们会在 5 个工作日内作出决定。
• 批准后只提供全额退款，不提供部分退款。
• 全额退款会撤销整个 Laterrr ToDo Pro 权益。
• 权益状态更新可能不会立即显示；应用会在后续购买校验或现有离线凭证到期时移除 Pro。
• 退款到账时间取决于 Google Play、付款方式和金融机构，我们无法承诺具体到账日期。

6. 数据保留

退款申请邮件最多保留 12 个月。退款、取消或撤权后的支付账本记录自撤权之日起最多保留 24 个月，随后自动删除。更多信息请查看 Laterrr ToDo 隐私政策。

7. 政策变更与适用法律

我们会在本页标明生效日期和重要变更摘要。我们不会把对用户更不利的开发者酌情退款规则追溯应用于已经完成的购买；法律要求或对用户更有利的变更除外。

本政策不排除或限制适用法律不能排除的消费者权利。如本政策、Google Play 要求与适用法律冲突，以适用法律和平台必须执行的结果为准。

8. 变更记录

2026-08-15：首次发布退款政策。

1. Scope

This policy applies to Laterrr ToDo Pro offered by Baize Mapping through Google Play on Android. The only paid product is pro_lifetime, a one-time, non-consumable lifetime entitlement. It is not a subscription and does not renew.

“Lifetime” means that Pro remains available while the purchase remains valid. If the order is fully refunded, canceled, or revoked, the purchase is no longer valid and Pro access is revoked.

2. Where to request a refund

1. Within 48 hours of purchase, start with the Google Play refund process. Google decides eligibility under its policies, the purchase details, and applicable law.
2. After 48 hours, email contact@baizemapping.com to request a developer review.
3. If neither you nor anyone you know authorized the charge, do not email payment credentials to us. Use Google's unrecognized transaction process and follow the reporting deadline for your payment method.

3. Requests the developer will consider

These rules make developer-discretionary decisions consistent. They do not restrict a Google Play decision, chargeback result, or any statutory right that cannot be excluded.

4. Information to include

Send only what is necessary to locate the order and issue:

• the Google Play GPA order number;
• the Google email address used for the purchase;
• the purchase date and country or region of purchase; and
• your Laterrr ToDo version and a brief description of the issue.

Do not send task content, focus history, backups, passwords, purchase tokens, card numbers, or complete payment details. We will never require them to review a refund.

5. Review, refund, and revocation

• We will send an initial response within 3 business days.
• Once all required information is available, we will decide within 5 business days.
• An approved request receives a full refund only; we do not issue partial refunds.
• A full refund revokes the entire Laterrr ToDo Pro entitlement.
• The entitlement change may not appear immediately. The app removes Pro after a later purchase check or expiry of the current offline proof.
• Refund arrival time depends on Google Play, the payment method, and the financial institution; we cannot promise a specific date.

6. Data retention

Refund-request email is retained for no more than 12 months. Refunded, canceled, or revoked payment-ledger records are retained for no more than 24 months after revocation, then automatically deleted. See the Laterrr ToDo Privacy Policy for more.

7. Policy changes and applicable law

This page shows the effective date and a summary of material changes. We will not retroactively apply a less favorable developer-discretionary rule to a completed purchase, except where required by law; changes favorable to users may apply.

This policy does not exclude or limit consumer rights that cannot be excluded under applicable law. If this policy, Google Play requirements, and applicable law conflict, applicable law and mandatory platform outcomes control.

8. Change history

2026-08-15: Initial refund policy published.